FAQ's

Welcome to the PinkKode FAQ page. Here you'll find answers to the most common questions about our products, shipping, orders, and policies.

1. What products do you sell?

We offer a curated collection of high-quality leather bags designed with style, durability, and everyday functionality in mind. Our pieces blend timeless craftsmanship with modern design, giving you accessories that elevate your look while expressing your unique personality.

2. Where do you ship from?

All orders are fulfilled by ArtsAdd (via Printify) and shipped from the CHINA

3. Which countries do you ship to?

We ship worldwide, including:

  • United States

  • Canada

  • European Union

  • Rest of the World

Please see our Shipping Policy for detailed delivery times and costs.

4. How long does shipping take?

Delivery times vary by region and shipping method:

  • United States: 5–15 business days

  • Canada: 5 - 10 business days

  • European Union: 10 - 30 business days

  • Rest of the World: 10–30 business days

5. How much is shipping?

Shipping rates depend on your location and the number of items ordered.
Most regions start at:

  • First item: from $4.99 to $13.99

  • Additional item: $4.99 to $13.99

Full details are listed in our Shipping Policy.

6. How do I track my order?

Once your order ships, you will receive a tracking number by email.

7. Can I change or cancel my order?

Orders begin processing quickly. If you need to change or cancel your order, contact us at hello@pinkkode.store within a few hours of placing it.
Changes are not guaranteed once production has started.

8. What if my order arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, contact us within 30 days of delivery with photos of the issue.
We will gladly replace or refund your order.

9. Do you accept returns?

Because our products are printed on demand, we only accept returns for damaged or incorrect items.
For more details, please see our Refund Policy.

10. Do you offer custom designs?

Yes! If you have a specific idea or want a custom design, reach out to us at hello@pinkkode.store.
We love bringing creative ideas to life.

11. How can I contact customer support?

You can reach us anytime at:
hello@pinkkode.store.